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Warranty and Returns
Meze Audio SRL guarantees their products against defects in materials or workmanship for a period of one (1) year (headphones and earphones), with 2 (two) years for Elite, Empyrean, Liric, 109 PRO, RAI Solo and RAI Penta and six (6) months for all accessories from the date of purchase from a Meze Audio authorized dealer. Meze Audio will repair or replace the product or parts at no charge. After the respective warranty expires, you are responsible for the repair, replacement part or replacement. This warranty does not cover other related costs and is independent from the seller's warranty policy, depending on the country.
This warranty does not cover cosmetic damage, acts of God, normal wear, and tear, accidents, misuse, commercial use, any modifications to the product, improper use or improper connection. Additionally, it doesn't cover purchases from an unauthorized dealer, or attempted repair by anyone other than Meze Audio or another authorized person or unit. This warranty is also void if the product was damaged by a product that it was used with such as battery leak or electrical fault of a connecting product.
This warranty DOES cover products sold as-is, open box, second-hand, or display models.
In order for the warranty to apply an original proof of purchase is required. The proof of purchase may be in the form of a receipt or bill of sale from an authorized dealer, with the model of the product and the date of purchase mentioned mandatory.
The warranty is transferable, on the condition that the original proof of purchase is provided.
Meze Audio is not responsible for the replacement or repair of products if in violation of this warranty. Some countries may have other restrictions on warranties.
In the event that you need warranty service on your earphones, earbuds or headphones or you are not satisfied with your purchase, please contact the Meze authorized dealer you made the purchase from or Meze Audio through the contact form on the website in case you purchased the item on the Meze Audio website. We are not responsible for items returned without previously contacting Meze Audio. If the product you received is defective from Meze Audio or when purchased through any other authorized dealer; you may request an exchange under our warranty policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with all original accessories. You’ll also need the receipt or proof of purchase. Also, the product must have been purchased directly from Meze Audio. If the product was purchased from other retailers you must contact that specific retailer. The customer is also responsible to pay for shipping to return the merchandise. Original shipping cost will not be refunded.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The shipping cost of returning the products will be deducted from the original payment.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com.