Privacy Policy

1. Who we are

MEZE AUDIO SRL is a company registered in Romania responsible for producing, marketing, and selling Meze Audio products.

2. What personal data do we process

MEZE AUDIO SRL is a personal data controller. We collect the following types of personal data from you:

  • Name, surname
  • Country
  • Email
  • Billing Information
  • Delivery Address
  • Invoice
  • Client ID
  • Transaction ID
  • Purchase history
  • Online activity
3. Why do we need them

We need your personal data to provide you with the following services:

On the legal basis of controller’s legitimate interest to answer your messages from our contact form:

  • Name, surname – we use this data to personalize your answer.
  • Country – we use this data to help us better understand your issue and connect you to local dealers and distributors.
  • Email – we use this data to answer your message.
  • Subject, Order Number, Model Name, Audio Source, Message – we use this data to address your issues or questions.

On the legal basis of fulfilling our contractual obligations:

  • Creation of account, purchase, and delivery of products:
  • Name, surname – we use this data to communicate with you and to process your orders.
  • Email – we use this data to communicate your orders.
  • Client ID – each user is assigned a Client ID on the platform that is used for processing transactions.
  • Billing information – this information is required in order to issue an invoice for the products you are purchasing.
  • Delivery Address – this is where we will be shipping the products you purchase.
  • Invoice – since your name is on the invoice, this becomes personal data.
  • Transaction ID – each transaction has a unique ID.

Based on our legitimate interest to offer you the best customer experience:

  • Purchase history – here you can find a list of all your purchases.

With your consent, we would also like to make the following processing of personal data:

  • Newsletter delivery
  • Name, surname – we need this information to customize your newsletter.
  • Email – we need this information to send you the newsletter.
  • Country – we need this information to better understand your local needs.

Online behavior

  • Browsing History – We share this information with our partners described in our cookie policy so that we can deliver you personalized offers. More information found in our cookies page.

4. What we do with them

Your personal data is processed within MEZE AUDIO SRL company located in Romania. Hosting and storing of your data take place on Shopify platform, managed by Shopify Inc...

5. How long do we keep personal data

Your account data will be retained for three years since your last login on the platform...

6. What are your rights?

If you have reason to believe that any personal data that we have about you is incorrect or incomplete, you have the right to ask to see your personal data...

For more information, please visit our Cookie Policy page.