Customer support specialist

About the Role

Overall, the Customer Support Specialist plays a crucial role in enhancing the customer journey by addressing a wide array of issues and concerns while collaborating closely with different teams. This position focuses on nurturing positive customer relationships, collecting and evaluating feedback, and monitoring key performance indicators to provide valuable insights to management.

What you'll be doing:

Relationship building:  The primary mission of the Customer Support Specialist is to manage and resolve moderately complex cases, while focusing on upholding customer satisfaction and fostering retention.

Client Satisfaction: Ensuring high levels of customers satisfaction is crucial, this involves understanding the client's needs and addressing them in a clear, proactive, and timely communication. The Customer Support Specialist works closely with omnichannel clients and collaborates effectively with cross-functional teams to streamline issue resolution, enhance processes, and deliver a seamless customer experience.

Revenue Growth Gathers and assesses customer feedback to identify trends, critical points, and areas for improvements across products, services, and processes, then communicates insights to the appropriate teams for action. Identifies and describes new sales/development opportunities;

Nurtures partnerships with B2B channel partners, fostering seamless collaboration and clear communication to fulfil customer requirements effectively.

Generates regular reports detailing key performance metrics, customer satisfaction levels, and the effectiveness of issue resolution to be presented to management and relevant stakeholders

The Customer Support Specialist engages in continuous training and development initiatives to remain updated on industry trends, best practices, and emerging technologies.

Guarantees compliance with organizational policies and procedures concerning customer engagement and support tasks, ensuring adherence to legal requirements

Qualifications

  • Minimum 2-4 years’ experience in customer relationship management,
  • Experience in Sales - is an advantage;
  • Business fluent in written and spoken English, other European languages represent a plus
  • Excellent communication and problem-solving skills
  • High level of self-sufficient;
  • University degree;
  • MS Office;

Benefits:

  • Competitive salary package
  • Good work-life balance and flexible program
  • Modern technologies, work methods and tools
  • Access to the private medical system, paid by the company
  • Access to therapy services, paid by the company
  • Meal tickets after the first three months
  • Paid gym membership after the first three months

 

If you think you have what it takes and want to find out more about the perks of working at Meze Audio, send us your application on hr@mezeaudio.com.