About the Role
You are the voice of Meze Audio for customers, distributors, and retail partners worldwide. You own cases from first contact to resolution, working with Sales, Logistics, Quality, Production, and R&D to get answers that actually solve the problem.
You are also our early warning system. You will see failure patterns, packaging issues, and unclear documentation before anyone else does, and you will be expected to turn that into feedback the product and operations teams can act on.
What You Will Do
- Handle inquiries from end customers, distributors, and dealers across email and web with the tone and care a premium brand requires;
- Own cases end to end: warranty claims, technical troubleshooting, spare parts, repairs, shipping and order issues;
- Work directly with internal teams to resolve cases that cannot be closed at first contact, and keep the customer informed while you do;
- Track recurring issues and report patterns and root causes back to Quality, Production, and R&D;
- Build working relationships with our international distributors so their after-sales requests are handled consistently;
- Maintain and improve support documentation, response templates, and internal workflows;
- Report on response times, resolution times, and customer satisfaction, with recommendations for what to fix;
- Build deep product knowledge across the full Meze range, including the technology and the acoustic design behind it.
What We Are Looking For
- 2 to 4 years in customer support, customer success, or client services, ideally with a physical product;
- Excellent written and spoken English. An additional European language is a strong advantage. (German / French preferred);
- The judgment to know when to solve a case yourself, when to escalate, and when to make an exception for the customer;
- Organized enough to hold 30 open cases without losing one;
- Genuine interest in audio, music, or premium consumer products. You do not need to be an audiophile, but you should want to become one.
What We Offer
- Salary: RON 4000 to 6000 net per month, depending on experience;
- Private medical insurance, fully covered;
- Meal tickets;
- Daily snacks, fresh fruit, coffee, and tea in the office;
- Full product training and access to our workshop and engineering team;
- Opportunity to attend international audio shows;
- A path toward key account or sales roles as the company grows.
Working Hours
Standard Romanian business hours, Monday to Friday. Occasional flexibility required for time-sensitive requests from APAC or North American partners.
How to Apply
Send your CV to hr@mezeaudio.com, subject line “Customer Support Specialist”.
